UPDATED VALID MB-280 LEARNING MATERIALS & LEADING OFFER IN QUALIFICATION EXAMS & VERIFIED PRACTICE MB-280 EXAM ONLINE

Updated Valid MB-280 Learning Materials & Leading Offer in Qualification Exams & Verified Practice MB-280 Exam Online

Updated Valid MB-280 Learning Materials & Leading Offer in Qualification Exams & Verified Practice MB-280 Exam Online

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Free PDF Quiz MB-280 - Trustable Valid Microsoft Dynamics 365 Customer Experience Analyst Learning Materials

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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q34-Q39):

NEW QUESTION # 34
The assistant to the sales leader has some questions on how delegation works when using the Dynamics 365 App for Outlook. They want to know how columns are populated when an email is tracked.
You need to explain the behavior of the tracked email messages, in particular, what is set as the owner of the tracked email from a delegated mailbox.
What should you convey?

  • A. The owner of the linked contact that sent the email.
  • B. The primary mailbox owner.
  • C. The delegate user.
  • D. System (as it is promoted by server-side synchronization).

Answer: B

Explanation:
* When an email is tracked in Dynamics 365 from a delegated mailbox, the primary mailbox owner is set as the owner of the tracked email. This means that if an assistant sends or tracks an email on behalf of another user, the email's ownership will reflect the primary mailbox owner rather than the delegate.
* This behavior ensures that activities are correctly associated with the user who owns the mailbox, aligning with the ownership structure in Dynamics 365.


NEW QUESTION # 35
You need to identify the duplicate pet records, so they can be manually merged by the carer. What must you create?

  • A. One duplicate detection job and three duplicate detection rules.
  • B. Two duplicate detection jobs and two duplicate detection rules
  • C. Three duplicate detection rules only.
  • D. Two duplicate detection jobs and three duplicate detection rules.

Answer: A

Explanation:
To identify duplicate records, you need to configure both duplicate detection rules and duplicate detection jobs.
Since Terra Flora requires identifying duplicate pet records across various fields, creating three duplicate detection rules is likely necessary to cover different columns (such as name, breed, and dietary requirements) in the Pet table.
One duplicate detection job is sufficient to run these rules concurrently, scanning the database for duplicates across the specified columns. This job can be scheduled or run manually.
Option B is correct as it ensures comprehensive coverage with three rules addressing various fields and one job to manage the duplicate detection process.
Reference from Microsoft Documentation:
For guidance on setting up duplicate detection jobs and rules, refer to Detect duplicate records in Dynamics 365.


NEW QUESTION # 36
You are the Dynamics 365 administrator for a group of financial advisors.
Advisors must use one business process flow to guide them through the standard lead to invoice process.
Each table has the following number of stages and steps:

You need to modify the business process flow to make it valid. What should you reduce?

  • A. number of steps per stages
  • B. total number of stages
  • C. total number of steps
  • D. number of tables

Answer: B

Explanation:
* In Dynamics 365, business process flows are limited to 30 stages across all entities within a single process. Since each entity here (Lead, Opportunity, Quote, Order, Invoice) has 10 stages, the total would be 50 stages, exceeding the limit.
* To meet the requirements, you need to reduce the total number of stages to comply with this limitation. Reducing the total number of steps per stage, tables, or steps won't directly address the stage limit issue.


NEW QUESTION # 37
You need to enable the Dynamics 365 App for Outlook for the sales team.
You need to perform the prerequisite actions before you can add the app for all users.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
NOTE: Each correct selection is worth one point.

  • A. Enable sending on behalf of other users setting.
  • B. Add the Dynamics 365 App to Outlook desktop app.
  • C. Add the Dynamics 365 App for Outlook security role.
  • D. Enable mailboxes.

Answer: C,D

Explanation:
* Enable Mailboxes:
To use the Dynamics 365 App for Outlook, each user's mailbox must be enabled for server-side synchronization. This ensures that emails, appointments, and tasks can sync between Outlook and Dynamics 365.
Without enabling the mailboxes, the synchronization won't be functional, making it a critical prerequisite.
Reference:
* Add the Dynamics 365 App for Outlook Security Role:
Users need to be assigned the Dynamics 365 App for Outlook security role to access the app. This role grants the necessary permissions to interact with Dynamics 365 through Outlook.
Assigning this role ensures that users have the correct access rights to use the app within their Outlook environment.


NEW QUESTION # 38
You are a marketing automation consultant.
Your customer wants to understand the benefits of using the query assist feature in Dynamics 365 Customer Insights - Journeys. Why might your customer want to use this feature?

  • A. Using the natural language feature allows marketers to search Dataverse to retrieve single records using a right-hand pane on the model-driven app
  • B. When looking at a marketing journey created by another user, the natural language feature makes it easier to understand the logic of the journey and decide whether it meets the campaign goals.
  • C. Using the natural language feature allows marketers to build segments using simple words to specify what audience they want to target.
  • D. When looking at a segment created by another user, the natural language feature makes it easier to identify which journeys the segment is used in.

Answer: C

Explanation:
* The Query Assist feature in Dynamics 365 Customer Insights - Journeys utilizes natural language processing to help marketers easily build segments.
* By using simple language, marketers can describe their target audience without needing to know complex query syntax, making segmentation more accessible.
* This feature is designed to streamline segment creation, allowing marketers to quickly define their audience with natural language inputs, which is particularly useful for users who may not be familiar with technical query building.


NEW QUESTION # 39
......

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